Return & Refund Policy
We want every customer to be satisfied with their order. Please read our policy carefully before making a purchase.
✅ Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original condition, and in the original packaging.
- To request a return, please contact us at 📧 blackanddull@gmail.com with your order number.
💰 Refunds
Refunds are only issued if:
- You received the wrong item
- The item arrived damaged or defective
- Your order did not arrive
➡️ In all other cases, we will offer an exchange or store credit (if eligible).
Refunds, once approved, will be sent back to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
🔄 Exchanges
- If you ordered the wrong size or color, you may request an exchange.
- Customers are responsible for return shipping costs.
- We will cover the cost of sending the replacement product back to you.
- If we sent the wrong or defective item, we will cover all shipping costs.
⚠️ Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Personalized or custom-made products
- Used pet accessories
- Final sale or clearance items
💌 Need Help?
For any questions about returns, refunds, or exchanges, contact us at:
📧 Blackanddull@gmail.com